Wireless Connectivity

1. 14 comments: Responses to “ Live support - I can't add my mac to my wireless network ”

2. By Anonymous on June 11, 2008 at 1:06 AM

   Please list what router you have.
   have you tried running an ethernet cable from the router to the Mac to see if that pics the network up.

3. By Anonymous on June 11, 2008 at 1:07 AM

   Please disable the WEP security for the time being. We want to establish a wireless connection the MacBook first. Once the connection is established, we can worry about the security.
   
   Are there other computers connecting wirelessly? If so, do you know if they are connecting using 802.11 b or g or n? I've seen a scenario where a MacBook won't connect to a network if there's another computer connecting using 802.11b. The MacBook should be compatible with a 'b' environment, but I have my doubts.

4. By Anonymous on June 11, 2008 at 1:08 AM

   The router is an EchoLife HG520s...
   
   I'm not sure about the connection, I think its 'b'... were can I check?
   
   I think I have dissabled the WEP security. I have changed the security type to open and the encryption type to none... I'm a little relunctant to mess around with it in case I break something. I really don't think I know what I'm doing... But the mac is still asking for a WEP key when I try to join the network...

5. By Anonymous on June 11, 2008 at 1:08 AM

   Did you run an ethernet cable?

6. By Anonymous on June 11, 2008 at 1:09 AM

   oh, yeah I did, but I got nothing...

7. By Anonymous on June 11, 2008 at 1:10 AM

   ok run the ethernet cable again and restart the MAC - any joy?
   I am not the best person to advise on MACs - but if you bear with us I will help as best I can

8. By Anonymous on June 11, 2008 at 1:10 AM

   Thanks a lot for the help...
   
   I ran the ethernet cable again, but nothing new happens. It still picks up the network, asks for the WEP key and gives me the error message...

9. By Anonymous on June 11, 2008 at 1:11 AM

   Ok I know that this sounds daft but are you 100% you have typed the key in correct, they are case sensitive and dots and all other characters need to be included also.

10. By Anonymous on June 11, 2008 at 1:11 AM

    Go to the wireless icon at the top of the screen. Click on it and select OTHER.
    
    For the Network name, type in the name of your network which I understand is talktalk. For the wireless security, select NONE. If you indeed turned off the WEP password, this should work.

11. By Anonymous on June 11, 2008 at 1:12 AM

    I tried that, but I still got the same error message, and if I select 'talktalk' from the list of networks available, it still asks for the WEP key. Also, when I dissable the WEP security, the internet on the PC doesn't work.
    
    I'm pretty sure the WEP key is correct, I checked like 50 times...

12. By Anonymous on June 11, 2008 at 1:13 AM

    I didn't want you to select talktalk, I wanted you to select OTHER and manually put in the name with no WEP key.
    
    Are there any other wireless computers on your network?

13. By Anonymous on June 11, 2008 at 1:14 AM

    Yes, i selected OTHER, typed in the name of the network and set the wireless security to NONE, like you said, but I still got the error message.
    
    The only computer on the network is the PC

14. By Anonymous on June 11, 2008 at 1:14 AM

    Ok - I downloaded the manual for you router and re-read the thread.
    
    From what I've read in the thread, you have not been able to get the MacBook to access the Internet even when using the Ethernet cable. if so, that has to be addressed. You should be able to access the Internet using the cable.
    
    Go to System Preferences and open the Network preference. In the SHOW box, click on Network Port Configurations and verify that Airport and Built-In Ethernet are selected.
    
    Connect the Ethernet cable, and see if you have Internet access. if you don't, then go back to the Network preference and in the SHOW box, choose Built-In Ethernet. Under the TCP/IP tab, click on Renew DHCP Lease.
    
    That should get the wired connection running.
    
    Thoughts on the wireless connection issue:
    Try setting the router to 802.11g only. Try to connect. If it still fails, reset the router. It's my guess that pressing the reset button on the router will do this, althought I didn't see it in the manual. What I saw in the manual was only how to reset it to factory settings. Feel free to do that also. That is done by holding the Reset button for at least 3 seconds and then releasing it. Refer to pp 29 and 30 in the manual.

15. By Anonymous on June 11, 2008 at 1:15 AM

    ok, so now I can get an internet connection on the mac through the ethernet cable.
    
    I set the router to 802.11g only and dissabled the WEP security and the mac was able to connect to the network wirelessly.
    
    THX!

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